Privacy Policy

This Privacy Policy explains how Fly Payments ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information:

Information You Provide

• Business name and contact details
• Website URL and business information
• Processing volume and business metrics
• Email correspondence

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use your information to:

• Process and evaluate eligibility applications
• Provide payment infrastructure services
• Communicate with you about your account
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our agreement with you
• Legitimate interests: To improve our services and prevent fraud
• Legal obligation: To comply with applicable laws
• Consent: Where you have given explicit permission

4. Data Sharing

We do not sell your personal data. We may share information with:

• Payment partners (as necessary for service provision)
• Service providers (hosting, analytics)
• Legal authorities (when required by law)

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

Typically, we retain data for 6 years after the end of our business relationship, in line with UK tax and accounting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent

To exercise these rights, contact us at hello@flypayments.co.uk.

8. Cookies

Our website uses minimal cookies for essential functionality and analytics. We do not use cookies for advertising purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: hello@flypayments.co.uk

12. Complaints

If you have concerns about our data handling, you have the right to complain to the Information Commissioner's Office (ICO) in the UK.