Refund Policy

This Refund Policy outlines our approach to refunds for the services provided by Fly Payments.

1. Setup Fees

Setup fees are generally non-refundable once work has commenced. This includes:

• Initial eligibility assessment
• Technical integration work
• Storefront development (if applicable)

If we determine that we cannot provide services to your business during the initial assessment phase (before any technical work begins), any setup fees paid will be refunded in full.

2. Monthly/Annual Fees

Recurring service fees are charged in advance. Refunds for these fees are handled as follows:

• Cancellations made within 14 days of payment: Full refund of the current period
• Cancellations after 14 days: No refund for the current period, but future periods will not be charged
• Partial month refunds are not provided

3. Transaction Fees

Transaction fees are charged per successful transaction and are non-refundable. This is standard practice in the payment processing industry.

4. Service Termination by Fly Payments

If we terminate services due to:

• Violation of Terms: No refund will be provided
• Business closure: Pro-rata refund for prepaid unused periods may be provided at our discretion

5. Service Level Issues

If you experience significant service disruptions attributable to Fly Payments, we may provide service credits at our discretion. These credits:

• Are applied to future invoices
• Are not convertible to cash refunds
• Are determined based on the severity and duration of the issue

6. How to Request a Refund

To request a refund, contact us at hello@flypayments.co.uk with:

• Your business name
• Reason for the refund request
• Relevant invoice or transaction details

Refund requests will be reviewed within 5-7 business days.

7. Refund Method

Approved refunds will be processed to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

8. Disputes

If you are unsatisfied with our refund decision, you may escalate by contacting us directly. We aim to resolve all disputes fairly and promptly.

9. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available on our website.

10. Contact

For refund-related questions, contact us at: hello@flypayments.co.uk